This place is awesome, don’t know much about the inside but everyone here is extremely helpful and attentive. My truck was experiencing issues and stalled near the entrance. In a matter of seconds I was being offered assistance and even got popsicles while I waited for help (lol). If I had a great experience in the parking lot I’m sure going inside is even better. Not much of a yoga person but thought I’d leave a review. I appreciate the help And I wish you guys much success.
U Jain
Jul 25, 2024
4
Final update: I decided to give this place another try. The instructor apologized for what happened during my previous visit, and was very helpful during today's class which was quite challenging (in a good way!). I appreciate it, and hence removing the person's name from my review below. Cheers!
Class: 5 stars | Employee Attitude: 3 stars
I previously took a class at the Raleigh branch after a friend invited me using her guest pass and I really enjoyed it. Since the Durham center is closer, I decided to try the introductory 2-week plan. Today was my first class at this center, and unfortunately, I don't see myself continuing here for a full time membership due to an instructor's rudeness. Instead of a warm welcome as a first-time customer, I was mildly accused (incorrectly) of doing something wrong. It didn't feel nice, and I would rather not work out at a place where you don't feel welcome.
Details:
I was asked if I'd been here before, to which I responded that I'd been to the Raleigh center. To this, the instructor said, you're not supposed to do that, i.e., use the introductory 2 week offer. I then further explained that my Raleigh visit was using a friend's guest pass. All he needed to do was say something along the lines of Oh I'm sorry. I found him to be needlessly rude. First, even if let's say I had taken the intro membership at a different location (which I hadn't), the onus is on the business website to not let such customers purchase another intro pass. As opposed to the expectation that we're "not supposed to do that". Second, he could have either withheld making an accusation with limited info, or said a quick sorry. It goes a long way. I thought he might realize his mistake on his own later, so I thanked him as I was leaving after the class, hoping he would say something or at least ask how my first class was, and I would have brought up what happened, but none of that. I might just drive the extra 20 minutes to the Raleigh center instead, though I may try a few more classes at Durham to see if this experience balances out with other instructors. The pilates class was good!
Update on response from owner: I was NOT in violation of company policy. Everything that happened is in my review. I don't see why it is on me to spend more time talking/texting. The least I think I ought to have been offered is a refund since I bought a pass, but not actually utilizing it because of their employee's behavior.
vignesh s
Mar 30, 2024
5
Amazing hot yoga studio! Coach Sarah is a great instructor!
Thoroughly enjoyed my time here.
Thomas D'Alesandro
Jan 7, 2024
5
Classes are challenging, thank God! Nice place, nice fellow students, great (and nice) instructors. Only suggestion: I would love to have perhaps special sessions with more critiques and suggestions on how to improve postures and movements. Such special sessions could be infrequent, but periodic, perhaps quarterly, feedback could accelerate student progress. My two cents. Thanks for your commitment to a very rewarding program.
Cierra
Dec 28, 2023
5
Took my first class today, the Tiger's Eye. It was soooo good. It's half hot yoga, half circuit training. It kicked my butt! A great challenge. As a mom and full time student, it's very difficult for me to focus if I go to the gym by myself. I figured classes would be the best for me and glad I gave Arrichion Durham a try. Definitely think you should too. I've signed up for more classes. They offer a variety and looking forward to trying as many as I can.
