Placed an online order almost one hour before pickup. Upon my arrival, I was told that my order was in process. During my wait, several people arrived to pickup their online orders as well. Everyone waited an additional 15-20 minutes before our orders were ready. Based on that, I was very dissatisfied with the untimely online ordering/pickup process. No one should have to wait that long for an order that was placed an hour before pickup. I ordered the fried chicken dinner and the chicken was definitely overcooked. I had to remove the hard coating because it was fried too hard to eat. Cracker Barrel you have to provide a better pickup ordering system in order to keep myself as a customer.
Katie Overton
Feb 24, 2025
5
A little over a week ago, my husband and I came in for an early supper after a long day of doctors appointments and were seated in the section with Lori as our waitress. Now, we've been to PLENTY of Cracker Barrels together, but THIS particular one stands out among the very BEST. Not only was the manager consistently in between the dining area and the kitchen, checking to make sure everything was up to par, Lori herself was LITERALLY the absolute BEST waitress we've ever had at ANY restaurant. Period. Our food was amazing, Lori was the most attentive, compassionate, humble server we could have asked for. She shared she'd only been there for 3 months, but the way she handled our section, she could've passed for very well-seasoned and highly experienced. I don't usually have about the service at many restaurants, but Lori went above and beyond to ensure our time and experience there was nothing short of joyful and memorable. Hopefully she will be there when we return Thursday afternoon! Kudos to this particular Cracker Barrel and the management, but specifically to Lori. Y'all are INCREDIBLE!!!
alice clinton
Feb 20, 2025
5
We have been to many Cracker Barrel stores in many different places. The server we met at this store close to Duke, was such a delight! Bonita is warm and friendly, our order was taken accurately and she made sure we had everything we wanted. She watched over our table without hovering. She knows what she is doing. Thank you Bonita, for being a bright spot in a difficult day!
Sondra Haithcock
Feb 5, 2025
4
The early dinner special is a good deal for the money. They have a nice selection of entree's to choose from with this dinner special. When I got my bill and saw they had charged $3.29 for a soft drink, I was a little surprised. Nevertheless, the chicken I had was tender. Also, for two people dining, we were only brought three biscuits as opposed to four. Cost cutting measure perhaps? I'll still visit because I enjoy the taste of their food.
Phyllis Brown
Dec 25, 2024
5
Awesome experience on Christmas Eve even though they were having maintenance issues. Justin was awesome, he and the others kept things running smoothly. Carry out plates were hot, fresh and delicious. Thank you Cracker Barrel staff
george folmsbee
Nov 18, 2024
3
It was Veterans day and my wife and I went to Cracker Barrel after an evening church service. It was about 45 minutes before closing. We were promptly seated, but waited about 10 minutes before our drink order was taken. There were a only a few customers , maybe 2 or 3 other tables.. I was asked if I was a Veteran., I am, I was thanked for my service. I asked about any Veteran discount my server wasn't sure and had to ask .meanwhile my wife noticed a card on the table about Veteran day
When the server returned I showed her the card. She took our order. When we were served my wife was very happy with her order. My order on the other hand was not up to par the pancakes were cold , the sausage was over cooked and no eggs. I not one to nit pick and I thought she was going to bring them out. Never did. She brought the check wished us a good night. At checkout I was ignored several minutes until I asked if someone was going to take my money. I've been to that cracker barrel many times and have had mixed service.
Heather House
Sep 2, 2024
4
Haven't been to cracker barrel in a while and there have been some changes. First, the food is still fabulous. We went for brunch/dinner and I knew I wanted breakfast food. I was a little disappointed I could no longer get an omelet. Omelets were never on the menu, but you could still order them. I love that they still provide a basket of cornbread and biscuits with jelly... you can ask for apple butter too. The sausage gravy is still on of my favs. The husband got the bacon and egg hashbrown casserole and I got the stuffed cheesecake pancakes and a side of loaded hashbrowns. The pancakes were dessert on a plate and the fresh strawberries were so sweet and good. Both hashbrown dishes were savory and really good. Another new thing is Mimosas. I would recommend the orange because they use fresh orange juice. The Apple was good and tasted like a jolly rancher, but it is made with a syrup that settles to the bottom and doesn't taste good. I would recommend less pumps of syrup for the apple and strawberry recipe. The pitcher is definitely the best value. However, they can usually only serve one pitcher per table. Taylor was an amazing server - sweet, kind, helpful and made sure we were taken care of. Don't forget to visit the store for all sorts of beautiful items, candy you can't find anywhere else and seasonal decorations. We enjoyed our visit!
Joy
Aug 30, 2024
4
This is one of my hubby & my favorite places to eat - it’s also a community favorite and passersby’s as this location is quite close to a major interstate and near several shopping experiences and a trauma center. Most recently I ordered the chicken & rice combo which I had to switch out- I then ordered a grill cheese and a side of the hash brown casserole both which were very good. The grill cheese was toasted just right with the cheddar nice and hot - delicious. The hubby ordered the roast beef which was very good. The service was acceptable on an apparently busy day. There are old fashioned candies - jewelry- candles- clothing & more available for purchase in the dry good area.Hubby & I usually get a Hershey bar- yummy! Take out - over the phone & online ordering available
Ash,
Aug 26, 2024
5
Love Cracker Barrel! I was nervous when I heard the menu was changing but this time I tried a new item and it was great! Will come back to try some of the apple items, they all look delicious!
Robert Hardin
Jul 24, 2024
3
Been some time since eating at a Cracker Barrel, it's not the same restaurant that I've known from years past. Understand some locations better than others but last two times I've eating at one, it was not what was expected. Seems they're trying to be something for everyone instead of what was their core image. Sorry to say.
The attached picture was the way my plate was served.
XRM
May 23, 2024
4
Cracker Barrel’s always been those places that I casually drove by but never got any chance to visit, so here I was on Wednesday.
Food: I ordered the country fried steak. I think it tastes pretty good. The outside is not as crunchy/crispy as a KFC, but works fine. One thing to note though is that the kitchen might put several sides with your entree on the same plate, so if you are concerned about that, let them know. Overall it was 4/5 as decent home-style cooking.
The coca cola cake was the best imo. It doesn’t have any coke taste but the top of it was rustling, almost as if you are eating ‘sands’ of chocolate pieces! The ice cream is free on top (based on availability) and complements the chocolatey taste of the cake pretty good.
Environment: distinctive indeed, and the ‘country’ store has quite some collections. Worth taking a while to digest those food.
One thing I wouldn’t recommend though is the loaded XXX (I got mac n cheese), it really was just some bacon pieces for almost $2.
Overall I recommend this place if you’ve never tried American food before.
