Monday: 4:30 AM – 12:30 AM Tuesday: 4:30 AM – 12:30 AM Wednesday: 4:30 AM – 12:30 AM Thursday: 4:30 AM – 12:30 AM Friday: 4:30 AM – 12:30 AM Saturday: 4:30 AM – 12:30 AM Sunday: 4:30 AM – 12:30 AM
Great experience at National / RDU airport! Previously, I was using Hertz. But after many less-than-pleasant experiences at Hertz (RDU), I decided to switch to National. The shuttle bus dropped us off right at Emerald Aisle, there were plenty of vehicles to choose from and they were clean & ready. I quickly chose one and headed out. The attendant at the exit was friendly and smiling…a nice encounter after a day of travel. And returning the vehicle was just as pleasant. The attendant got my bag out of the back for me and came around to open my door. He asked how my trip was and if I was having a good morning so far. The shuttle bus driver was great too - loaded up my bag and asked if I had everything from my car. Double checking and said I had time if I needed to go back. Overall just super pleasant!!!
JL Miller
Oct 21, 2024
5
Loving the Emerald Aisle - there's always a good selection, the car I drove last week only had 1100 miles on it. Easy in and easy out at RDU. Here's a plus - I'm car shopping, so being able to choose a vehicle I may consider is literally an extended test drive without the call backs from the salesperson.
Debby Schaefer
Oct 11, 2024
3
Getting a rental was smooth; however, the first car I chose had the oil light on, then the next car needed air in the left rear tire so I had to get air and then return it to the airport because I had a long drive and didn’t want to risk it. Then the oil light came on in the third car and I hoped it wasn’t an issue on my 8 hour drive. I’ve never seen that many issues with rental cars that it made me question how often they service their cars.
Karen Skidmore
Oct 8, 2024
5
Shout out to the shuttle drivers who made the trips to and from the airport a great experience with their friendly attitudes. The best part is that all the employees I encountered were friendly. Variety of cars available from which to choose and all were very clean. Office on site is small but clean restrooms are available. Minimal wait time on shuttles. Great experience with National Car Rental at RDU and the employees were a large part of the greatness.
EH Realty
Oct 1, 2024
5
I can’t say enough about the staff at National, at the RDU airport. I was there to handle funeral arrangements for my father. They were not only accommodating, they were empathetic. I would HIGHLY recommend using this location for your next and future rentals. I definitely will! - Stephen Eggleston
Vikram Bartakke
Sep 27, 2024
5
This was my first time using National car rental. My flight was delayed and we didn’t land until mid-night. It was very quick to get to National Car rental from the airport. They provided shuttle service. As an Emerald club member, pick up and drop off was extremely smooth. Both were done in less than 5 minutes. There was no waiting. I’d definitely use National in the future whenever I plan to rent.
Gavin Bordogna
Sep 20, 2024
5
First time ever having to rent a car. Talk about seamless service. I figured the process was easy enough to just book and show up but the staff at RDU were so nice and professional. Made sure I didn’t have any extra questions, ensured I was choosing a car that I actually had booked and didn’t try to pull a fast one one me. Great team and a great face of the company for a first time user.
Unmasked Beauty
Sep 12, 2024
5
I arrived in RDU and our National bus was full. Once on site at the National Car Rental the team was ready to accommodate everyone. In speaking with one of the gentlemen he told me that National had 1200 reservations for that day. You couldn't even tell-your team handle everyone with grace and got us on our way in a timely manner. Thank you for hiring such great team members.
Rick Soisson
Aug 13, 2024
5
Our recent experience at National Car Rental at Raleigh-Durham Airport was outstanding. Pickup and dropoff were seamless, including shuttle service both directions, readiness/availability of the vehicle, and wonderfully courteous and competent staff. We wouldn’t hesitate to use them again.
Quantel Floyd
Aug 9, 2024
5
Very helpful location. I had an issue with a car and the leadership was quick to help with a swap. Another time the agent nicely upgraded me no hassle!
Renier Kühn
Aug 7, 2024
5
Easily the most pleasant car rental experience I've ever had. Seamless pickup and dropoff and by far the best price I could find at RDU. I wil not go with anyone else for my next rental.
Barry Robinson
Jan 15, 2024
5
The staff both in picking up and dropping off were very friendly and helpful. Special note of thanks to the driver on the way back from the airport. She was cut off by a Hertz van, not sure how she missed. I slid on the seat and hit the floor but am perfectly fine. She called it in to the dispatcher.
Ken Johnson
Jan 6, 2024
5
Picked up my car on Jan 6 for a weekend rental. Had the opportunity to work with Alex, professional, courteous and customer driven. I am in the Executive Club and an SUV driver. They had a nice selection of RAVs and other but not quite hitting the mark for me. Long story short..he helped me find a suitable vehicle, helped with the operation and got started on my way. Alex and team members like him keep me coming back.
Nicholas Williams
Jan 5, 2024
5
The procedure for “Emerald” members worked well. I was able to go straight to the row of vehicles and pick what I wanted to drive. When I returned the vehicle, the process was smooth and uneventful. I received my bill electronically instantly. I will use National Car Rental again on my next trip!
Christina Walton
Jan 1, 2024
5
Alamo and National share facilities and treated us great. I will happily rent here again when we're back at RDU. Kate walked me around to look at different options so I could choose one that was the best configuration for our needs. Fast shuttles with cheerful, helpful drivers. They really excel at customer service.
Risa Wilkerson
Dec 5, 2023
5
I love the Emerald Club experience. It's the easiest and most stress-free car rental experience I've known. I always have good selections, the cars are very clean, and the staff extremely friendly and helpful at check-out and return. Thanks, National.
Ken Durham
Dec 4, 2023
5
After going to 2 other rental car places in Raleigh N.C and having both unwilling to help because the chip in my credit card was not working, I ended up at National. Katie at the counter quickly realized the issue and worked with me to secure a car despite not having a reservation. She was extremely helpful and had several ideas on how for us to get around the malfunctioning chip. Because of her amazing service I was able to secure my rental and be on the road in less than 20 min. National will be my first choice every time they are available because of this.
Ben Sosna
Dec 4, 2023
5
I have been an Executive Emerald Club member with National for many years and I consistently find National Car Rental to be a great car rental experience. My recent rental was no different. Great selection of new cars to choose from. Kind friendly professional service from all National employees. Excellent experience with the cars for the duration I rent them.
