Worked with Ted. Super good service. Wrong price listed on the 500 series module I was looking for. They honored it anyway. Had a loose knob, they got me a new one. Good customer service on the phone to start and continued when we switched to email. Every step of the way I was taken care of swiftly… It was if I was there in person… with buffering and space for life stuff - like a massive hurricane that hit their state. Was skeptical at first, but will definitely purchase from them again. No doubt
Sergio Escalona
Oct 8, 2024
5
I was on the market for a Tom Anderson guitar. When I asked Tom Anderson Guitarworks who their best dealer was in the US, they immediately pointed me to Sound Pure.
Eddie Berman is THE man there! Great knowledge, service, attention to detail and just good friendly vibes all over (and he’s one soulful guitar player too).
Eddie and the team at Sound Pure handled every aspect of my order wonderfully!
Highly recommend SoundPure!
Nikk Dibs
Oct 4, 2024
5
Great company!
Ordered a couple of pieces for my master bus and Jack has been very responsive and helpful throughout the whole process.
There's a hundred places to order pro audio gear. I prefer sticking with a good company with individual customer support such as these guys.
They're very fast and thorough. I'll be sticking with Jack and this company for future purchases
Jeremy Nail
Oct 3, 2024
5
Sound Pure is such a pleasure to do business with. Most of all, Zak and the team there are super nice and responsive. They are great about trading and carry the best stuff around. Look no further if you want to find a great guitar!
Michael Incavo
Sep 27, 2024
5
Jack DeRiso delivered perhaps the best sale and purchase experience I have had in over 15 years of buying and selling pro audio gear. Pricing for my purchase was highly competitive and Jack went above and beyond to make the numbers work for me. Additionally, the trade-in values were quite competitive and the experience was simple and straightforward, even though it was done via shipment and not in person. I could not ask for a better purchasing experience and will be back.
Jay Uomoto
Sep 19, 2024
5
I had great pleasure to work with Barrett Brooks and Sound Pure recently! I purchased a Santa Cruz Model F and Barrett was extremely helpful in advising and sorting out my choice. The guitar is perfect and exactly fit my musical needs. The transaction was easy, was able to trade in toward the purchase and I was offered a very fair price. Barrett's communication was helpful throughout the process, even after I received the guitar! I hope that I'll get a chance to work with Barrett and Sound Pure in the future, they will be my first choice! Thank you for your great service!
notlance1
Sep 17, 2024
5
I worked with Jack and he was excellent. I ordered a microphone that I have be anticipating for years. He special ordered it and kept me informed about the progress. Plus they gave me a good price. What's not to like?
Sergio Escalona
Aug 15, 2024
5
I was on the market for a Tim Anderson guitar. When I asked Tom Anderson Guitarworks who their best dealer was in the US, they immediately pointed me to Sound Pure.
Eddie Berman is THE man there! Great knowledge, service, attention to detail and just good friendly vibes all over (and he’s one soulful guitar player too).
Eddie and the team at Sound Pure handled every aspect of my order wonderfully!
Highly recommend SoundPure!
Michael Smith
May 16, 2024
5
I’d never dealt with this company before but found them on Google with hands-down the best price on a popular channel strip I’d been looking for. They were professional, efficient and responsive from start to finish and made buying from them a great experience. Would definitely recommend and will definitely return.
DLM
Jan 6, 2024
5
Great selection of unique merchandise. Bought my husband an effects pedal for Christmas. Transaction was easy, item shipped and arrived quickly, and was as described. Customer Service was exceptional. Was kept informed of each stage in the process i.e., Order received, processed, shipped... And received a follow-up message as well to be sure we were pleased with our purchase. Highly recommend.
Don Miller
Jan 5, 2024
5
The customer service that I received from Barrett was outstanding. He was very detail in describing the guitar that I was interested in and provided me with extra pictures that I requested. The guitar was professionally package and arrived in a timely manner. I highly recommend Sound Pure as a source for your guitar equipment.
Michael Creech
Dec 23, 2023
5
These guys are among the best in the business. I bought a Mesa Boogie amp in 2020 after Eddie spent a lot of time with me in the store. What a great experience. In December 2023 I bought a used Gibson Custom Shop guitar remotely. I had a great experience. Upon taking delivery I found a minor issue with the guitar. They immediately took care of it in the best way imaginable. I could not have asked for better service. I would happily trust them with any purchase in the future. Totally recommend.
Borimir Darakchiev
Dec 21, 2023
5
Excellent service and very helpful staff. Barrett was extremely accommodating and informative. They allow you to try the instrument at home for a week before you commit to the purchase and then you have even another week with the option to return it. (I kept mine..)
This gives the client piece of mind and relieves the stress of being stuck with an instrument that is not for you. That's how every online service should be.
Highly recommend!
Kenneth Kowalick
Dec 9, 2023
5
Very reasonable pricing on a used guitar in mint condition. They were fast to respond to my offer, shipped the same day professionally packaged. Quick to follow up to make sure I was satisfied. I'm checking Sound Pure first for my next purchase!
Michael Runion
Nov 22, 2023
5
I've ordered a few things from Sound Pure, including a custom ordered Sandberg bass, and all my buying experiences have been stellar. I always check with Sound Pure first when I need a new, or used, piece of equipment. Highly recommended. Oh.....and ask for Zak...he's Great to work with.
