Shawn Trivett
Nov 1, 2024 4

I have had a good experience staying here. I will first say that the location is located and situated in-between an office park and apartment residential area. The thing that I can't stand is the location. Having divided my time between living in the city and in the suburbs, I'm accustomed to having a walk ability factory and easy access to everything within a 1-2 mile radius. Just know when being out here you'll have to drive everywhere and be prepared for that(which I wasn't) I'm giving this location 2 stars. There is however a lake in the back of the hotel which makes it a little bit better. Another thing I wanted to add is, this location had some of the rooms recently renovated but don't expect to find a kitchen to use. A total waste of space for just having a mini refrigerator a sink and an island prep area.What a waste of a potential good space.Also some of the 2 bedroom suites don't have 2 bathrooms, only one bathroom with a shower and the other one just a half bath. Those are the 3 main gripes I have about this property. The location, the no kitchen and the bathroom shower situation. Overall the staff is really friendly and accommodating. Aleisha made me feel welcomed as soon as I arrived. Also James goes out of his way to accommodate you. The room service is on par and so is the cleaning staff. Also when first checking in Aleisha with give a cookie which tastes like it came out of the oven. What a way to welcome someone upon their arrival. I would recommend this place if you don't mind the non walk ability factor, lack of kitchen and the bathroom shower.

Dawn Pace
Oct 16, 2024 5

Tiffany Powell
Oct 6, 2024 3

The pool was not heated like they said it was because it was connected to the outside pool. There was a sauna that we were unaware of. That was out of order. We were cold in the pool area. Our room was very comfortable. The shower was awesome. I took two showers to warm my body. Lastly, here’s the kicker. Morning time comes, we go downstairs for continental breakfast which hotels normally have for guests. An employee stops us to ask if we have a breakfast voucher. What’s a breakfast voucher? We should’ve received one at check in. Well that information wasn’t told to us by James. The breakfast is $15.99, we went upstairs packed our belongings at left. For $210 a night. You should receive the best service possible. Hotels are not like they used to be anymore. I will never stay at this hotel ever again.

Cynthia Graham
Sep 26, 2024 4

OnleeNay Cummings
Sep 22, 2024 5

Disclaimer: This review is lengthy! My family, and I had a wonderful experience here. Everything was good….From the customer service down to the amenities!! I will say the exterior of the building is a little outdated, and it does look like some work is either being done, or going to be done within the parking lot. However, once you get inside all is well. We were in town visiting my kids who attend Central University. The location was perfect! It was literally about 5-7 mins (less than 10) away from the school. Right on hwy 55. As soon as you get off the exit (from 40) it is pretty much right there. It is kind of hidden from the road though. So you have to really pay attention, or you will miss it. For me, I liked that it was sort of secluded. You don't have to worry about fighting traffic to get in, and out! The customer service was great! Especially JAMES at the front desk! He was awesome!!! His personality was wonderful!!! Doubletree/Hilton give that man a raise, vacation, or something (lol). Our room (614) was nice as well. We stayed in one of the rooms that had a separate living room with 2 beds in the room. There was a door to separate the rooms. Everything was working so there was no need to call down to the front desk! The amenities located on the property were nice as well. They had a swimming pool area that was indoors, but had a door that leads to the outside pool area. Lots of seating is available outside as well. They had a basketball area that doubles as a tennis court. They also have an outside volleyball court. They have a little lounging area where you can hang out too. There is also a lake located by the pool area. The fitness room was nice, and clean. My son approved! The elevators are very spacious. You don’t have to worry about anyone breathing down your neck. The restaurant was nice. We ordered the crispy chicken wings, grill cheese sandwich, and some fries. All of it was good. The staff at the front were very nice. I didn’t get the lady’s name who took our order nor did I get the young man’s name who took our order to the cook. They both were very pleasant!! All in all we had a good experience. However, I do have one concern/ issue . I booked online at the last hour using a third party (Expedia). I already had a card linked with Expedia that was through Klarna. The card on file was not the same card that the hotel used. They actually had me to use my bank card (upon check in) which placed a hold for the entire amount on my card. Although the money was there, I didn’t really want to use that method of payment because I already had another card on file with Expedia. I’ve done hotel reservations before using my Klarna/Afterpay accounts, and I’ve never had this issue. I’m not sure what happened this time. Other than that lil hiccup everything else was top tier. P.S. I do have one suggestion…Some type of fencing/barrier needs to be put in place by the lake. Especially for someone who has small children. Some little lights around that area (at night) would be good too. It’s a little dark around there!!

Alexus Bocanegra
Aug 18, 2024 5

Mike “Bird” Parrott
Jul 30, 2024 5

I had an amazing stay at this hotel. I was immediately impressed with it's secluded location, but within 10 minutes of the mall/shopping district and NC Central University. The lobby gives a wonderful elegant appeal upon entry, and the staff promptly greeted me to begin the check-in process. We were offered warm cookies, which he happily accepted. The corridors are designed to give an "endless" appearance which makes the space seem larger. The room was outstanding and definitely set the bar of what a hotel should look like. I don't have much else to add other than I will certainly return when I visit Durham.

Janice Dahlstrom
Jul 26, 2024 5

Terria Bates
May 5, 2024 5

lynn kennon
Dec 31, 2023 5

Our room was nice and clean. We had a Jr suit and it was really comfortable. My friend had eye surgery and the hotel was the next building up. We had to be there at 8 am for a follow up the next morning. So instead of driving home and the 2 hr drive back at 5 am we stayed the night. I would highly recommend this hotel. Staff was very friendly. Only thing I ask about that one of the staff didn't seem to know was did they have USB connectors. I forgot to bring my plug, I only had my cord. I was told no but they did have them on the alarm clock, which we found later that night.

Brenda Jones
Dec 31, 2023 4

There were a few niggling issues such as the toilet draining periodically, a dripping shower, and a noisy refrigerator. However we were only staying 2 night so sucked it up. The worst thing were the family in a room above us. The kids ran hard on the floor until about 10:30 at night, and first thing in the morning they could be heard rollerblading around the room. I know it was rollerblades because I saw the whole family down by the lake previously. Such ignorant parents. After they left it was lovely and peaceful. The staff were very hospitable.

Erica Bavol
Dec 29, 2023 4

I'm writing this review for those who are very picky about their mattress/bedding. I stayed in this hotel on Christmas night. The hotel is clean, the room was spacious, and the staff are very friendly and helpful. I gave this four stars because I found the mattress to be very hard. I actually found it so uncomfortable that I barely slept and changed hotels after the first night instead of staying 3 days which was originally planned. The staff advised this was the new Hilton specific mattress and it was less than 6 months old, so it was not due to the mattress age. So if you like a firmer/harder side mattress, this is a great hotel for you. If you need a softer mattress (for me, I normally sleep on a Tempur-pedic), then you might want to stay somewhere else.

Margo Alam
Dec 16, 2023 5

I like the fact that the hotel is off of the main street. The staff has been lovely to me from allowing me to check in early to giving me a lovely renovated room (pic view from 627) to staff carrying heavy loads of laundry offering me the elevator as they struggled to balance the linen. I declined but that's customer service, when you are about to tumble over and you say customer first... Bless your hearts. It happened more than once during my stay. Room Service is available if you enjoy that option like I do 😁 Very clean. I'm a Hilton Honors member and yet again I received a competitive price (guarantee is to have the best online via Hilton app) and high quality customer service. I will stay here again if I'm in the Durham NC area 👍🏽👍🏽

DoubleTree Suites by Hilton Hotel Raleigh-Durham