Amanda
Dec 1, 2024 5

robert schmitz
Nov 22, 2024 5

I have stayed at the Hilton Durham near Duke University for many many years, including when my son's apartment burned down in a fire in March of 2000 while he was a student at Duke. My son stays at the Hilton when he flys into town for Duke Football or Basketball games. He speaks so highly of Ms. Adrienne and Ms. Sierra at the Front Desk and Melissa in the cafe. Nick raves about the customer service, the food, the staff, and everything in between! This hotel is a slam dunk if they have availability. Can't miss. Thank you on behalf of my family for always taking good care of my son. Robert A. Schmitz

Tori Lenton
Sep 23, 2024 4

I feel at ease anytime time I see Torrie & Angel, Eva, & Tim! Thank you for your diligent effort to ensuring issues are resolved immediately and assisting in me in every way possible. Your authentic care is impeccable! Priscilla, Jessica, & Karen, thank you for always providing excellence to each and every guest. Thank you for always giving me the warmest welcomes and taking care of me and our Duke Football Families! Dee Dee, your kitchen crew and staff crew are always serving up the best service! Donna, Julian, Raven, Deryon are outstanding! Donna definitely needs a leader promotion for sure! She runs the breakfast area with grace and class. She treats every guest as if they are family! She is down to earth, warm and always smiling. Thank you Ms. Donna for making my stays feel like home. She is the auntie everyone needs! While I absolutely love this property, I did encounter a few issues upon arrival. However Torrie was gracious to resolve my issue swiftly. And an issue later that evening that Angel was able to address. Lastly, I do wish this particular hotel had microwaves in the rooms. It definitely could add a little less stress of commuting down hallways to elevator to lobby, etc. I’m not sure why this isn’t incorporated beyond the upgrades, but would be super nice. Especially on rest days for guest, families or those who may have medical issues as myself. The 6th floor is a little warmer than other floors. My first day was super hot and I could not rest week. So I had to purchase a fan, but the next day was better. I addressed it to the team and they took care of it. The rooms did seem to be purified and free of any smells which is a huge thing for me due to medical issues. Thank you for purifying the environment. Definitely recommend this renovated/updated hotel 5/5!!

Kathy Caputo
Aug 6, 2024 3

I didn't stay there I was there for a conference. The staff was very nice. Especially their IT person. The food was delicious and I loved the coffee. There is not enough disabled parking. The bathroom was clean but the wheelchair stall was super small and almost impossible to get my chair in. Also the carpet in the conference center is so thick it is like pushing my wheelchair through sand. There's a nice automatic door but the reception desk is so high I could not reach anything. It would be nice if they would make accessibly a priority.

Leo Heath
Jul 25, 2024 4

Natalie Carvajal
Jul 21, 2024 5

Our experience at the Hilton Durham Hotel was absolutely amazing thanks to Immaculate. She ensured that we enjoyed our stay by accommodating our requests to the best of her abilities and always treating us with professionalism and hospitality. Mario, Tory, and Red at the front desk, house keeping, and bartenders were also fantastic. The rooms were always so clean and kept at a comfortable temperature. I highly recommend this hotel if you are looking for a place to stay in the Raleigh/Durham area. Thank you so much.

Craig Gillhaus
Jun 13, 2024 3

For the money I think this Hilton is worn in the room. I posted pictures of room 312. It is a Handicap Accessible room. The features of the room are great for those needing a special bathroom. There is a fold down bench seat in the shower. Call the hotel to specify you want a room like this. Don't rely on some notes in a web screen. Also, use the Hilton Website to reserve the room to receive priority booking over 3rd party web sites and to earn Hilton Honors. The staff was great at the front desk and in the restaurant.

Tricia
Jan 8, 2024 3

The room was large (232), lovely, clean and modern. Location wise, we heard road noise 24/7. I wished I had my earplugs, but am a light sleeper. My complaint was that we paid $15.00 each for breakfast that was served from 6:00-10:00 on Friday. My husband got up early and went downstairs at 6:00 to get a cup of coffee and wait until I arose and met him at 7:00 for breakfast. He didn't have the 'chit' they gave us but they could easily verify that we had pre-paid. However, he was told by the attendant in the breakfast room AND the front desk that regardless of whether we had paid or not, he could not get a cup of coffee until he was ready to eat. I have never heard of this policy and it was infuriating, to say the least. We will be in that area frequently (Duke Hospital) but will NOT ever stay there again. There are plenty of other places where one can be treated respectfully.

HeyitsCandi
Jan 7, 2024 5