Jeff Marz
Sep 25, 2024 4

I’ve stayed at this hotel several times this year and it’s been very pleasant and predictable. Check in process was basic and impersonal. No mention of my return/previous stay or membership level as I’ve experienced with other Marriott hotels. Room was clean and comfortable as expected. Service was good, no complaints on speed or basic efficiency. Location of hotel is a big plus as it’s close to the interstate, food, and shopping. Breakfast was clean and well stocked and maintained.

MANUEL SAVINON
Sep 19, 2024 5

Libby M
Jun 14, 2024 5

Have stayed here many times as I travel here frequently for Duke Hospital. Last night there was an issue with the reservation I had made through a 3rd party patient network. Tony quickly fixed the issue and got us into our room with ease. He also recognized me as I entered the building and greeted me with "Welcome Back" Considering the number of guests he sees and the limited interaction we have when I check in, I felt appreciated and seen by his kind greeting. He is a wonderful employee and I hope management knows the impact he makes.

Erica Green
Jun 11, 2024 4

Service - 100!!! I was greeted with such warmth and kindness, I felt like a family member being welcomed home. Shoutout to Tony for excellent customer service and for saving me from utter peril by loaning me a phone charger for the night. Now to the room - if I wasn't so exhausted, I would've asked to move. Although my room is immaculately clean, it has a stench that my entire can of deodorant can't cover! ((I forgot my Lysol this time)). But, this smell.....Lysol wouldn't be able to help. It smells like a wet dog. Or like the room had flooded previously and the carpet soured. It pains me to write this because I can tell that housekeeping cleaned the room, it just needs to be fumigated. I'm going to try my best to sleep through it.

Julie M
May 24, 2024 4

The staff was very friendly. The area felt safe. The free continental breakfast had good options including waffles, eggs, cereal, juice, bagels, oatmeal, potatoes, etc. The lounge area was comfortable and nice. I had a suite that included a microwave and mini fridge. The room was divided by a working area. There was a small closet. The bathroom was divided into two rooms, a toilet room and a shower room. The shower was a walk-in shower. The bed was a little hard but bedding seems to be really subjective. I would definitely stay here again if I'm in the area and recommend it to others

Richard B
Apr 8, 2024 5

Had a quick one-night trip here. Very clean hotel and room with recent updates. Room was spacious and everything needed was there. Staff was friendly and bed was very comfortable. I loved the location as it's right near the interstate and a nice area of town with good restaurants right nearby. Breakfast was great in the morning, definitely one of the best I've had as far as the selection and overall presentation of everything. The only critique I have is there was a slight musty smell to the room and the chlorine/bleach (whatever they use) in the hot tub was WAY too strong. Hours later, and after a shower, I can still smell it. Other than that, though, a great stay. Would definitely recommend.

Shannon Bauman
Jan 9, 2024 5

Fantastic value for the money. Clean rooms, and incredibly friendly staff - the front desk, the room service, and breakfast staff. Also super friendly. For the price, which includes breakfast, it can't be beat. Location is clearly not walkable to downtown durham or chapel hill, but for our needs (visiting family over christmas on the outskirts of town), it was fantastic. I will state that SpringHill has really strange bathroom layouts - thats the reason for my 4 star on Rooms. It was clean and everything else was great, but the bathroom layout was odd.

Krasi Shtiliyanova
Dec 31, 2023 5

Kaleigh Conly
Nov 20, 2023 5

SpringHill Suites by Marriott, Durham Chapel Hill